E-MAIL US FIRST
Our time is typically spent caring for, playing with and transporting our customer's pets, and we like to give their furry kids our undivided attention. As such, we are rarely in a setting that is appropriate for conducting business via phone. The fastest, easiest and most preferred method of contact is e-mail. Whether you are a new customer looking to set up a free consultation or an existing customer looking to add or change services, the best way to contact us is always e-mail.
CALL 8AM - 5PM (M - F)
Business Line: (513) 467-8490
If you don't receive an e-mail response within a reasonable time frame, or if you are an existing customer with emergency needs, you can call the Redleg Pet Services business line between 8am and 5pm Monday through Friday. If nobody is available to answer your call, please leave a detailed message and a Redleg Pet Services staff member will be in touch shortly. Please do not text the business line.
DO NOT TEXT
(email or call only)
We understand that sometimes life happens and customers don't always have the chance to make arrangements within an appropriate time frame. We want to be there for our customers, especially during those last minute occasions of work or travel, or when life throws them a curve ball. After all, this is when our customers need us the most. However, we also ask that our customers respect the process we have in place for booking and cancelling appointments. In cases of emergencies, Redleg Pet Services will do everything in our power to accommodate our clientele, however customers who habitually disregard the booking and payment protocol, or who frequently ignore the 24 hour cancellation policy will incur cancellation fees and risk having services terminated.