FAQ

What are the benefits of using an in-home pet sitter instead of boarding?

For many pets spending the night in a new environment can be a traumatic experience. Often times pet boarding facilities are staffed with a skeleton crew, or are completely unmanned in the evenings and on weekends. Introduction to strange pets can be dangerous, especially for pets who have not been properly socialized. Some pet boarding facilities have shot and vaccination requirements, as well as behavior training requirements, but many do not. There is always a risk of putting your pet in contact with another pet that has not had their shots and vaccinations, or a pet that may be aggressive. Many of these facilities become overcrowded, especially during the holidays and during peak seasons, and the individual attention your pet gets may be minimal. There are a myriad of reasons for having a licensed, bonded and insured professional come directly into your home to service your pet's needs. Often times in-home boarding is also more cost effective.

What is the first step?

Before Redleg Pet Services can provide walking, sitting, boarding or transportation to your furry kids, we need to meet them on their turf. We offer a free in-home consultation to all prospective customers so that we can see where you keep the leashes, treats, food, medicines, etc.. Call 513-467-8490 or e-mail: Redlegpet@doglover.com to book your free in-home consultation.

What is the cost?

A standard 30 minute servicing costs $15.00. This includes any single walk (up to 2 large dogs), feeding, medication administration, transportation or yard scooping service, or any combination of those services that can be accomplished in 30 minutes or less. Extended rates are available for customers requiring more specialized care. See our full service menu HERE.

How do customers pay?

Redleg Pet Services accepts all forms of payment, however we prefer customers to book and pay for services in advance via the Redleg Pet Services website. Our business uses a booking program called "Full Slate" to book appointments as well as process payments. Customers can easily create an account on Full Slate and save contact information on a secure server for easy checkout. Customers booking multiple visits will be prompted to enter their credit card information with each transaction. Customers without internet capability may pay by check or cash prior to start of service, or they can put a card on file to be auto billed when services are booked.

*We have added a "Bulk Checkout" option directly under the existing "Book & Pay" button in the upper right column of this website. This link will bypass the booking calendar and take customers directly to the Redleg Pet Services Merchant Checkout Portal where they will have the option of selecting multiple quantities and paying with a single transaction. This is strictly an option for regular customers with large bookings who prefer not to enter their credit card information multiple times. Since this method bypasses the booking calendar, any customers wishing to use this method will need to call or e-mail to confirm available time slots first. 
PLEASE DO NOT PAY BEFORE CONFIRMING AVAILABLE TIME SLOTS FIRST. 


Why are payments processed in advance?

In addition to the services we provide to our customers, Redleg Pet Services also volunteers for multiple local animal rescues and dog transports. Additionally, we foster and train on our property. Our time is extremely limited and extremely valuable. We schedule our volunteer and foster work around our pet services schedule. Due to our limited availability, especially during holidays and peak times, these time slots are at a premium for many of our regular customers. Similar to booking hotel reservations or airline tickets, requiring customers to pay at booking encourages less cancellations and ensures high demand time slots are available to those customers who most need them. For more information on volunteering to overnight or transport rescue dogs inquire within.

What are the booking and cancellation policies?

We ask customers to book via the booking link on the main page of our website, at least 24 hours in advance of the requested booking time. Cancellations must be made with a minimum of 24 hours notice to receive a credit or refund. Exceptions will be made for severe weather and obvious emergencies.

*Please do not text the business phone outside of normal business hours to secure a booking within the 24-hour time frame, or to cancel a previously booked appointment. Exceptions will be made for obvious emergencies, however customers who habitually cancel within 24 hours of the appointment time will be charged for the wasted time slot. We ask customers to please make arrangements for their pet's care in a reasonable time frame. After all, these are our furry kids, they deserve not to be a last priority.

How does Redleg Pet Services enter the home?

The most commonly used and recommended method for access is via garage code.  Providing a code is preferable because a code can not be lost or stolen, it is easy to store a code digitally for maximum security and a code can always be changed by the customer after completion of service if desired. Customers without code access will have the option of creating a spare key for us to keep on hand until service is discontinued (preferred), or hide a key on the property. For liability reasons, we do not recommend hiding a key. You never know who is watching during retrieval or replacement of the hidden key. Your key is always safer with us than it is under your door mat.

How does Redleg Pet Services store keys?

Customers who leave a spare key on file with Redleg Pet Services can rest easy knowing their key will remain securely double locked, and never carried when not specifically being used to access that customer's services. No Redleg Pet Services staff will ever carry a large key ring containing multiple customer keys. This is yet another reason why last minute bookings and cancellations can be problematic. A Redleg Pet Services staff member will not have a customer's key unless that customer was scheduled for services that day.


What are normal business hours?

Redleg Pet Services provides dog walking, pet sitting and transportation services for scheduled customers from 7am until midnight, seven days a week. Our office hours are from 8am to 5pm Monday through Friday. The preferred method of contact during non business hours is email.


How will customers know if the visit has been completed?

Redleg Pet clients will receive an automated text message to the mobile phone number on file at the completion of in-home visits or walks. Customers may select email as their preferred method of contact. In addition to text notifications, vacation and boarding customers will also receive daily email updates.


Does Redleg Pet Services use contractors?

Redleg Pet Services is a small family run operation, however we occasionally use trusted contractors to help with evening and weekend visits, and during the holiday and peak seasons. All contractors have passed a criminal background check, have been checked for references and are covered under the Redleg Pet Services insurance and bonding policy. Customers may request a meeting in advance with any contractor who will be servicing their pet.

How do customers know the visit has been completed?

Redleg Pet Services will send a text message to the cell phone number on file at the completion of each visit. We understand completely that our customers may not be able to respond to the text message. Customers can request to have text messages disabled or receive an e-mail instead.

How are pets secured for transport?

Redleg Pet Services utilizes crates and tethers to insure safe transportation of pets. Your pet will always be secured in a padded crate or tethered using a pet seat belt tether unless otherwise instructed by the customer. Our vehicles are inspected daily and maintained within courier specifications. We stop at all railroad crossings. All contractors have submitted to a BMV background check and possess a valid and clean Ohio driver's license.




Call to schedule free consultation and quote:
(513) 467-8490
(office hours M-F 8am-5pm)