For many pets spending the night in a new environment can be a traumatic experience. Often times pet boarding facilities are staffed with a skeleton crew, or are completely unmanned in the evenings and on weekends. Introduction to strange pets can be dangerous, especially for pets who have not been properly socialized. Some pet boarding facilities have shot and vaccination requirements, as well as behavior training requirements, but many do not. There is always a risk of putting your pet in contact with another pet that has not had their shots and vaccinations, or a pet that may be aggressive. Many of these facilities become overcrowded, especially during the holidays and during peak seasons, and the individual attention your pet gets may be minimal. There are a myriad of reasons for having a licensed, bonded and insured professional come directly into your home to service your pet's needs. Often times in-home boarding is also more cost effective.
What is the first step?
Before Redleg Pet Services can provide walking, sitting or transportation to your furry kids, we need to meet them on their turf. We offer a free in-home consultation to all prospective customers so that we can see where you keep the leashes, treats, food, medicines, etc. A separate boarding and daycare consultation is required to utilize services on the Redleg Pet property. Call 513-467-8490 or e-mail: Redlegpet@doglover.com to book your free consultation.
What is the cost?
For customers with single pets or basic needs, Redleg Pet Services offers "pop-in" walking and feeding services for $15.00 per 15 minute visit. For customers with more detailed needs or multiple pets, we offer a standard 30 minute servicing for $22.00. This includes walking, feeding, medication administration, basic play, or any combination of those services that can be accomplished in 30 minutes or less. Boarding services are available on the Redleg Pet Services property 7 days a week and are billed at $30.00 per night. Doggy Daycare is available M-F only and billed at $20.00 per day. Doggy Daycare is not available on weekends, however customers may book boarding services on those days and pick up early. Drop off times for boarding and daycare are from 7am - 9am. Pickup times for doggy daycare run until 5pm. Can't have your pet here at 7am or picked up by 5pm? Consider adding transportation services. We will pick them up and drop them off for you. Standard transportation is $22 each way. See our full service menu HERE.
What are the booking and cancellation policies?
Customers must book via e-mail or telephone, at least 24 hours in advance of the requested booking time. Cancellations must be made with a minimum of 24 hours notice to receive a credit or refund. Exceptions will be made for severe weather and obvious emergencies. Redleg Pet Services strives to be flexible for our customers and understands that sometimes life happens, but we can not guarantee availability to customers who request services within the 24-hour window. We are a small, family run business and we schedule our lives around our bookings. We ask that customers keep this in mind when making last minute requests for services.
How should customers contact us?
Due to the nature of the mobile pet care industry, Redleg Pet Services must utilize a mobile phone for the purposes of communicating with our customers, however text messaging has been disabled on the Redleg Pet business line. This is not a personal phone. Redleg Pet Services uses a messaging program to send automated text messages to customers after each service is completed. Additionally, the Redleg Pet business phone is equipped to handle e-mails. If customers send text/sms messages to the Redleg Pet business line WE WILL NOT RECEIVE THE MESSAGE. For this reason it is very important that customers follow our communication protocol to ensure their communications are being received. Customers can call the Redleg Pet business line M-F from 8am-5pm. All after hours communications and weekend communication should be conducted via e-mail only. It is important that customers have some level of organization and be proactive when it comes to their pet care needs.
How do customers pay?
Redleg Pet Services accepts cash or check. Customers can pay for services in advance during the free consultation or leave payment in the home on the day of service. Checks should be made out to Redleg Pet Services. Failure to leave payment will result in immediate cancellation of scheduled services. Regular customers with daily or weekly services can pre-pay for the month if they choose.
How does Redleg Pet Services enter the home?
The most commonly used and recommended method for access is via garage code. Providing a code is preferable because a code can not be lost or stolen, it is easy to store a code digitally for maximum security and a code can always be changed by the customer after completion of service if desired. Customers without code access will have the option of creating a spare key for us to keep on hand until service is discontinued (preferred), or hide a key on the property. For liability reasons, we do not recommend hiding a key. You never know who is watching during retrieval or replacement of the hidden key. Your key is always safer with us than it is under your door mat.
*We ask that customers providing a spare key have the key available at the consultation to avoid unnecessary trips to retrieve and return keys.
How does Redleg Pet Services store keys?
Customers who leave a spare key on file with Redleg Pet Services can rest easy knowing their key will remain securely double locked, and never carried when not specifically being used to access that customer's services.
What are normal business hours?
Redleg Pet Services provides dog walking, pet sitting and transportation services for scheduled customers from 7am until midnight, seven days a week, however our office hours are from 8am to 5pm Monday through Friday. The preferred method of contact during non business hours is email.
*DO NOT TEXT THE REDLEG PET SERVICES BUSINESS PHONE.
How will customers know if the visit has been completed?
Redleg Pet clients will receive an automated text message to the mobile phone number on file at the completion of in-home visits or walks. Customers may select email as their preferred method of contact. In addition to text notifications, vacation and boarding customers will also receive daily email updates.
What is the definition of "house trained"?
Because Redleg Pet Services offers dog boarding in a residential environment, we require all guests to be "house trained". That means your dog must be potty trained as well as non-reactive to our pack. For this reason we always require potential guests to meet our gang on our property prior to booking boarding services. We offer a free boarding consultation to determine if dogs are good candidates for these services. This consultation is required even if we have already performed a consultation in the customer's home for walking and other services. Additionally, dogs who are destructive or experience severe anxiety in strange environments are not good candidates for boarding on our property. It is important to remember that we offer these services in our home, which exists in a residential neighborhood. Dogs that bark loudly when left alone, or who can't be crated when unattended are not good boarding candidates. Dogs that whine or whistle through the night are not good candidates for boarding services. Low maintenance Dogs that are well behaved when unsupervised and able to roam freely within our home are the best boarding candidates.
Does Redleg Pet Services use contractors?
Redleg Pet Services is a small family run operation, however we occasionally use trusted contractors to help with evening and weekend visits, and during the holiday and peak seasons. All contractors have passed a criminal background check, have been checked for references and are covered under the Redleg Pet Services insurance and bonding policy. Customers may request a meeting in advance with any contractor who will be servicing their pet.
How are pets secured for transport?
Redleg Pet Services utilizes crates and tethers to insure safe transportation of pets. Your pet will always be secured in a padded crate or tethered using a pet seat belt tether unless otherwise instructed by the customer. Our vehicles are inspected daily and maintained within courier specifications. We stop at all railroad crossings. All contractors have submitted to a BMV background check and possess a valid and clean Ohio driver's license.
Call to schedule free consultation and quote:
(office hours M-F 8am-5pm)
(office hours M-F 8am-5pm)